If it has been over three weeks since your kit order was placed, and you have already contacted the carrier but still haven’t received your kit, please submit a Missing Kit Enquiry Request by filling out the Service Request Form below.
To ensure the most effective support, please include:
✅ A detailed written description of the issue, being as specific as possible.
✅ Your kit type.
✅ Your logistics provider (if unknown, please list as N/A).
Our Support Team will get back to you as soon as possible, typically within 48 hours if an investigation is required.
